Customer Survey

Your assistance is requested, as a valued customer, in providing Katmai feedback regarding the request and contractor support that you received from the GTSS Contact Team. Your participation will enable Katmai to identify areas, which need improvement in order to continuously improve or service, process and customer satisfaction.

Site

Exercise Date

Rate from 1 to 10 with 1 being the least satisfactory to 10 being the most.

1. Was the Range Training & Instrumentation Systems Support Web Site easy to use?

Yes

2. How satisfied were you with the responsiveness to your request?

3. What was the response time?

4. How was the response made?

5. During your contact were the following questions answered:

- Instruction needs

- Equipment type and need

- Quantity of required equipment

- After Action Report usage

- Check in/out procedures

- Warehouse pickup or delivery service satisfaction

- Date, time and location of exercise support

6. How satisfied were you with the timeliness of the delivery?

7. Was there adequate equipment to support the exercise?

Yes

8. What condition was the equipment in?

9. If training was required, how effective was the training?

10. Did you request contractor field support?

Yes

11. If so, how would you rate the field support?

12. How satisfied are you with the support?

13. Did you request and use the After Action Report (AAR)?

Yes

14. How satisfied were you with the AAR?

15. Staff Qualifications

- Skill Level

- Knowledge

- Technical Expertise

- Attitude

16. How satisfied were you with the equipment?

17. What improvements to the equipment would you suggest?

18. What other support or procedures would you suggest or see a need for?

19. How satisfied are you with the overall support provided?

Comments & Recommendations for Improvement: (up to 4000 characters) (optional)

Privacy Advisory: The information you provide will be used to improve our service. The contact information, if you provide any, will only be used to respond to your request for information. If you do not provide any contact information, your identity will remain unknown. However, all comments will be reviewed whether or not you identify yourself.

Ground Training Systems Support(GTSS)

Customer Survey

Ground Training Systems Support
(GTSS)